A leading global technology and specialty materials manufacturer based in North America needed a robust cloud-based security solution that offered web filtering and malware scanning protection for its 7,000 employees worldwide. Protection of employees and company assets was critical in allowing the company to offer a product portfolio serving wide range of applications including paints, coatings, textile, automotive, medical, paper, packaging, chemical additives, food & beverage, and adhesives. The manufacturer operates more than 25 production facilities in North America, Europe, and Asia.
The Challenge: It was finding a high performing, accurate security solution. The manufacturer was an early adopter of a solution offered by a cloud-only vendor. A key requirement for the solution was web filtering and network malware scanning for 7,000 employees spread across three offices in the United States, Germany, and Singapore. Additionally, 2,000 employees in these locations required the same security protection on their laptops. After the initial deployment, the manufacturer identified two fundamental problems with the solution offered by the cloud-only vendor:
1. Performance: Excessive latency was a constant source of end-user complaints. This issue was identified by the IT team as one of the most significant sources of help desk tickets, overwhelming the already taxed IT resources.
2. Accuracy: False negatives were common, forcing the security team to manually maintain a URL black list. The blocked URLs originated from three sources:
" Help desk tickets: Managers filed tickets asking IT to block inappropriate content visited by the employees but missed by the security solution.
" Incident investigations: Investigations of infected machines were linked to malicious web sites that had not been blocked.
" Failed internal audits: Internal security auditors found inappropriate access in log samples.
Unable to resolve these issues for months, the manufacturer decided to look for a new solution.
The Solution: The manufacturer assessed Blue Coat's on-premises and cloud solution as a possible replacement for its existing security solution and after a month-long evaluation selected the Blue Coat solution. Blue Coat clearly addressed all the deficiencies and challenges the company faced with its existing solution. The manufacturer selected a hybrid cloud on-premises web security solution to secure both mobile and campus users. The solution included the following elements:
" Dual ProxySG appliances at each office location provided web filtering to block malicious web sites and enforce inappropriate content policy.
" Dual ProxyAV appliances with Kaspersky Labs antivirus scanning at each office provided virus and malware scanning to block known malicious file downloads.
" Blue Coat's Cloud Security Service provided web filtering and virus scanning for 2000 mobile users.
Blue Coat's unified hybrid architecture, powered by the Blue Coat Global Intelligence Network, ensured that all users were secured by the same consistent policies and protection whether in-office or remote, secured by on-premises gear or via cloud. Furthermore, the security team saved significant time and resources by managing a single reporting system rather than one for on-premises and another for cloud users.
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