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Forum: SingTel ICT helps CIOs become business leaders

CIO Asia | Dec. 19, 2013
Participants at SingTel's CIO Day in Shanghai, China, discuss why prioritisation and planning of technology projects require collaborations between CIOs, internal users and vendor professionals.

A keynote presentation from SingTel emphasised the convergence of mobility, big data, managed services and cloud delivery. "We are living through a mobile revolution, with 5.9 billion cellphones in use worldwide, including a billion smartphones, and the number may reach 50 billion by 2020," said Lim Seng Kong, MD, Global Enterprise Business, SingTel Group Enterprise. "Mobiles are a key part of the culture, and everywhere, people are gazing down at them, even when they are seated with their families in restaurants! By 2015, the mobile traffic is predicted to reach 6 exabytes (6 billion GB) per month."

Mobile security has evolved and mobile payments may soon transform the banking industry. Meanwhile, social media is dominant. "Most smartphone owners use the social media, and many companies worldwide, especially those in consumer markets, have teams of people looking at feedback from sites like Facebook and Twitter, as a strategy to monitor and preserve their reputation," said Lim. "In Singapore, the Government is using social media as a channel to communicate with the public. The rapid feedback obtained has contributed enormously to national policy making."

Education is evolving from the teacher-centric model to a student-centric model. "Collaborative learning is a new way of studying between fellow students," said Lim. "SingTel is producing interactive textbooks, and analytics to record students' progress. The syllabuses will have to be tailored to meet the individuals' different strengths and weaknesses, and the system must incorporate feedback from the student. Education must be accessible everywhere and at any time."

In many places, the number of working adults is declining in proportion to the ageing population. "In healthcare, prevention is better than cure," said Lim. "ICT can be used to connect professionals together to enable multi-disciplinary care for the patients. Currently, patients' health records are fragmented into separate documents held by the clinics and hospitals that have served them. A key role for ICT is to integrate doctors' files into a lifelong patient healthcare record." Another healthcare technology is the ability to monitor many health variables while patients are on the move. SingTel provides telemetry monitoring devices, and medication dispensing systems with security to avoid errors.

Traffic congestion is a worldwide problem, and ICT can provide information and intelligence. "Telemetry and data systems can provide real-time traffic information that is valuable to commuters, and also contributes to infrastructure planning," said Lim. "Data on vehicle speeds can be stored in the cloud and marketed to organisations that manage vehicle fleets."

In the rapidly evolving global competition, time-to- market is critical Lim said. "The main solution to achieving short cycle time in product development is cloud technology. SingTel's cloud technology is based on EaaS (Everything-as-a-Service), combined with big data and better decision support for management. Unified communication provides seamless mobility and enables collaboration to reach out down the supply chain to customers and suppliers."


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