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Crossrail opts for ServiceNow for its short-term IT helpdesk needs

Scott Carey | May 31, 2017
The major infrastructure project needed a short term fix for its IT helpdesk needs, so it turned to the cloud-based vendor ServiceNow

ServiceNow will also vastly simplify the process of archiving the data from the project as it finishes. "We will archive data for regulatory compliance for the long tail of closing out any disputes, and also to maintain an incredible body of information about a massive project in the middle of London for future projects.

"We need to be sure as we decommission infrastructure and close our data centre down that we are dealing with the information appropriately, wither if it's to be deleted, archived or handed over," Goodall said.


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