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Cloud SLAs 'fall short,' says user advocacy group

Brandon Butler | May 3, 2013
Service level agreements in the cloud computing market are skewed in the favor of providers, can be difficult for customers to decipher and in some cases are rigid and non-negotiable.

We definitely expect that as the industry matures, and as there are more and more discussions about use cases between providers and users, well start seeing more educated consumers, says, Claude Baudoin, an IT consultant who helped compile the report. Hes hopeful these better buyers will push vendors into amending their SLAs to be more clear, concise, standardized and user-friendly.The CSCCs full whitepaper can be read here.


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