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Cloud apps soar, CIOs take on new role

Tom Kaneshige | May 2, 2014
As cloud apps become more business-critical, the CIO is emerging as the cloud services broker. In this new IT model, which is expected to expand rapidly in the next 12 months, CIOs can push cloud service providers to deliver detailed SLAs.

As cloud services brokers, CIOs can push cloud service providers to deliver detailed SLAs. In Research in Action's survey, the top three metrics that respondents would like to see in a cloud service provider's SLA are response time and quality for every end user interaction, availability based on deep, continuous monitoring, and real-time SLA reporting.

Bottom line: Like any broker with expertise in the minutia of a contract with large dollars at stake, the CIO understands the importance of the SLA and other technical requirements that ensure compliance, security, reliability and performance. A good SLA benefits the business as well as the end users.

 

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