CIOs must not get defensive about the potential shrinking budgets or what they see as "their" environment or they will lose their job.
CWHK: So do the leading CIOs have the capability to move into business leadership roles like you have done?
DH: I think there are exceptions but in general it's very hard for many CIOs as most have been forced to manage IT as a cost center which counters with truly running a business which I believe requires a balanced mindset that looks at much broader issues than just cost. There's no doubt that some CIOs excel at running IT organizations but the question is do they contribute to the business?
There are CIOs and other business leaders that constantly ask for a seat at the board simply because they want to sit in the executive leadership meetings but they must contribute.
That's the key for any CIO who is making this breakthrough to the business. Understanding technology, understanding the business, the customers and how they can contribute. But that won't happen through technology knowledge alone.
But being the CIO is itself a great job, I still think the CIO role was one of the best jobs I ever had.
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