Photo - Mark Micallef, Area Vice President for Citrix in ASEAN.
As cloud adoption in Malaysia begins to play a pivotal role in an organisation's IT infrastructure, the notion of Service Lifecycle Management can help better manage the complexity of automating multiple IT functions, according to productivity solutions provider Citrix.
Mark Micallef, area vice president of Citrix ASEAN, cited Gartner's view that public cloud services spending in Asia Pacific will total US$7.4 billion in 2015 - a huge 14.2 percent increase compared to the previous year.
This year, CIOs are also predicted to move to hybrid cloud and, as part of their journey, existing deficiencies in service management may surface, said Micallef.
However, while cloud computing improved efficiency in some areas, especially in how infrastructure is managed, it has the potential to add complexity in other areas, such as managing data, resources and apps spread across multiple clouds, he said.
In addition, many organisations do not depend on a single cloud provider or cloud deployment method, said Micallef. "The lack of standardisation with different cloud platforms and deployment methods makes it more complex to manage business apps rolled out to a changing combination of internal datacentres, public clouds, private clouds and hybrid clouds."
He said there was now an increasing appreciation for customer-centric business and that Service Lifecycle Management (SLM) "as a business strategy supported service organisations by proactively examining service opportunities as a lifecycle instead of a solitary set of discrete capabilities - such as virtual desktop delivery and cloud networking. In short, SLM combines every service-based operation into workflows and business processes."
"SLM also allows enterprises to take on a customer-focused approach in delivering information technology, as organizations continuously seek ways to adapt to the dynamic needs of their customers," he said.
"The various technologies and solutions that come together, including cloud, virtualization and mobility management, to empower employees to choose when, how and on what device they will work, has become more complex. Yet this flexibility is driving productivity benefits and must be embraced by businesses," said Micallef.
"Enterprises today need tools that can simplify these complexities spanning diverse cloud deployments, while delivering seamless end-user experience," he said. "SLM is an option that allows organisations to simplify the deployment and management of a variety of enterprise IT solutions, including desktop and app virtualization. The intention is for IT to gain greater, yet, easier control and management by integrating point solutions to unite all apps, data and services, regardless of the number of vendor solutions."
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