For a high growth market such as APAC, this has enabled the company to enter and exit new geographies dynamically as per business demand.
One piece of advice to CIOs that Nagar wants to give: Be very careful while crafting the contract terms and conditions—even 99.9 versus 99.5 can result in a few hours of downtime for example.
Nagar also cautions his peers in India against crafting contracts in dollars. "By just having my contract in rupees, I have saved significantly. Given the fluctuation in the forex market, this can be a life saver." Nagar believes the cloud project has been the single biggest boost to his career. "I have become more important now than I have ever been in the past. For example, when I go to speak to my supply chain head today, I talk to him about DSO, MOH, and OTIF and not about whether the systems would be up tomorrow night when he has to ship out his supplies."
Now, the conversation has shifted to how IT can help business turn things around. "Just the other day, we were having a conversation about how I can empower my network executive on the field with an iPad app for his customer. This conversation wouldn't have happened without the cloud."
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