We are witnessing a growing number of customer complaints with regards to how their contractual agreement with cloud providers does not outline compensation in the event of data loss or effective steps that should be undertaken to provide data recovery services. These should be negotiated in advance to avoid future mishaps. The alternative is enter a data recovery support programme with a data recovery provider.
Are there any significant legal and technical issues that affect choice of data collection and recovery technologies?
Our flagship solutions, eDiscovery tool and Ontrack PowerControls, preserve the contents and metadata of the Exchange or SharePoint source data. It maintains data integrity on evidence by performing read-only operations on the source files throughout the collection process (browse, search, preview and export functions).
Ontrack PowerControls has been on the market for more than 10 years, with a premier client list that leverages the tool to search, restore and collect Exchange and SharePoint data.
Because Ontrack PowerControls exports relevant data in industry standard formats, data can be easily imported into both archiving applications as well as eDiscovery platforms. For example, in cases of a corporate takeover, Ontrack PowerControls can copy all the mailboxes from the target company to individual personal storage table (PST) files, which can then be ingested into the existing archive system (for compliance and investigative needs).
How do you see Asian enterprises moving in this area in the next few years?
Singapore and Hong Kong are key markets and there will be continued growth for the next few years. Additionally, we see movement in Malaysia as well as Indonesia where cloud computing is growing in popularity - a survey by Business Software Alliance on Global Cloud Computing 2013 ranks Malaysia at 13 out of the 24 economies worldwide in terms of cloud-readiness. As such, the need for data storage and recovery management services will continue to rise as more enterprises take on big data by utilising the cloud and virtualisation software to handle the growing volume of data and online transactions.
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