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Q&A: Why data recovery is crucial

Zafar Anjum | Aug. 13, 2013
As more companies move to the cloud, data recovery becomes a more pressing issue, says Kroll Ontrack’s Country Director Asia CK Lee. He also explains why Singapore is a key market in the region for storage solutions.

CK Lee

As more companies move to the cloud, data recovery becomes a more pressing issue, says Kroll Ontrack’s Country Director Asia CK Lee. He also explains why Singapore is a key market in the region for storage solutions.

Do you see Singapore as a key market for data recovery? Do you also see more instances of data loss in Singapore and the region?

Singapore is a key market in the region as it is a hub for many businesses with a large concentration of cloud and corporate data centres. As more companies have taken their data to the cloud, the number of data loss instances in virtual environments has risen in tandem. This is the main driver for Kroll Ontrack's presence in locations like Singapore and Hong Kong.

Having a local presence and fast response time (24x7) is critical in managing complex storage solutions with large data sets and virtualisation software that could affect many businesses and consumers. Companies that are unable to recover their data quickly could face fines, reputation loss and ultimately suffer financial losses.

Overall, the number of data recovery cases has grown more than 25 percent year-on-year in Singapore, with the highest growth in server and RAID configurations (+75 percent). We anticipate more demand from corporates and cloud providers over the next three years. Our growth will come from a mix of virtualisation, cloud and tape data recovery needs - tape being the main drive as the landscape is changing rapidly and our leadership in tape technologies enable corporations to safely retire old solutions and benefit from new tape and disk based storage systems.

Also the shift from hard disk drives (HDD) to solid-state drives (SSD) will mean an increased need for data recovery (DR) providers that have the advanced technical skills to get data back from solid state and flash media.

Why is it so? Is it because of a mindset problem? Companies don't want to adopt new technology?

We recently surveyed 600 Ontrack® Data Recovery services customers worldwide to find out how many had a backup solution in place at the time of their data loss.  While 60 percent of respondents did have a backup system in place at the time of data loss, the backup was either not current or not operating properly, meaning that it was effectively useless as a source of recovering the lost data.

From our almost 30 years' experience of helping companies restore their data, there are some common scenarios we see repeatedly when it comes to why so many companies' backup strategies are failing:

  • The external hard drives used by the majority of companies are only connected on an occasional basis. Hence backup is not automated and instead performed on demand
  • The computer was not switched on during the scheduled backup nor configured to perform at a different time
  • The backup software failed
  • The backup ran out of destination space
  • The backup profile did not cover all of the devices requiring backup
  • File was lost before the scheduled backup

 

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