If that’s the debate within Redmond, here’s what we'd say to Microsoft: Suck it up and get it right. Maybe the only exciting thing about 2017’s holiday PCs will be Intel’s Optane and AMD’s Ryzen chips. That’s enough. As for Microsoft, let Project Scorpio be the product that gets shoppers into stores.
Microsoft aimed high with Windows 10, but buggy updates have damaged the operating system's reputation. That can and should change. Courage isn’t removing a headphone jack. Courage is sitting down in front of upset customers and admitting that Microsoft didn’t deliver a product whose quality is worthy of its name—but this time, it will.
Additional reporting by Melissa Riofrio
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