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Windows Phone 7 glitch magnified by confusion, inflexibility

John Cox | Feb. 23, 2011
The software glitch affecting some Windows Phone 7 is being made worse by lack of coordination, misinformation, and inflexible procedures by handset makers and mobile carriers.

"I'm pretty p"ssed off right now," he concluded, in a model of British understatement.

The troubles began on Monday, when Microsoft announced and released a kind of preliminary update for the Windows Phone 7 firmware, in preparation for a pending, more substantive update that will add features such as copy&paste. Ironically, the initial code change was intended to make the whole process of software updates work smoothly for users.

Almost at once, some users of Samsung phones such as the Omnia 7 and Focus began posting at online forums that the update process stalled, usually at Step 7, and wouldn't complete. In some instances, the phone "bricked" becoming completely unusable. Microsoft support techs were recommending checking to make sure users had the latest Zune software, removing and re-installing the phone's battery and then running the update again, and doing a "hard reset" of the phone.

Not all Samsung users, apparently were affected. And other brands seem to run the update without incident. The impact of the flaw was also limited because the new firmware was being phased in, so everyone did not get a greenlight for the new code at the same time.

 

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