Subscribe / Unsubscribe Enewsletters | Login | Register

Pencil Banner

BT apologises over major weekend broadband outage in UK

Antony Savvas | July 1, 2014
BT broadband customers across the UK were not able to access major websites on Saturday.

BT broadband customers across the UK were not able to access major websites on Saturday.

BT, which has around 7 million UK broadband customers, was forced to apologise for the problem, but has not said what caused it.

BT customers took to Twitter to complain about the connectivity problem, saying they could not access the Facebook, eBay and Amazon pages for instance, and to make matters worse they also couldn't view BT's own customer service site to report the problem.

BT did respond via Twitter though. A post on @BTCare said, "Sorry about the issues many of you had accessing the internet this morning. Problem is now fixed - sorry for any trouble caused."

A BT spokeswoman confirmed, "There were problems with our broadband service earlier today but they were resolved. We're sorry for any inconvenience this may have caused."

Last year, thousands of BT customers in London were left with no services after thieves stole telecoms cables. There were also major BT broadband outages in 2011 and 2010 (.

 

Sign up for CIO Asia eNewsletters.