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Around the clock collaboration

John Tan | April 27, 2011
Collaborate anytime, anywhere - that is the promise that unified communications and collaboration (UCC) technology brings to companies seeking to leverage greater effectiveness and efficiency from their business operations and processes.

Jai Sahney, director, collaboration business, Cisco Asia, said Cisco is building search technology into UCC, so that information in video conferencing can be tagged and tracked. Cisco Pulse, for example, is a social network tool that can track who contributed the most on a certain topic and their availability for further collaboration. “This kind of intelligence can increase productivity, rather than through email research,” Sahney said.

With many companies in various stages of UCC implementation, the challenge now is to extend the this beyond the company to partner companies and the external world.

Customised Roll-out
Sahney said that specialists like Avodaq can provide the experience and know-how needed in any UCC roll-out. Kusch added that the implementation of UCC needs to be customised, based on the needs of each company - it is not a one-size-fits-all commodity that one can be purchased at a departmental store. Companies, however, can retain their individualism while improving their speed and effectiveness in distributed team collaboration.

The lively two-hour discussion, roundtable participants left with a clearer idea of how to cope with challenges that today’s enterprise IT departments face when rolling out UCC technologies to employees and partners who are sometimes spoilt by the fast-paced development of communication and mobile technologies in the consumer sector.


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