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10 steps to fix a broken Internet connection

Kenny Hemphill | May 5, 2015
The Internet has become critical for both work and play; so when it goes down it can cause major issues. The solution is often fairly simple: here are some things to do when you can't connect.

9. Connect directly to your router

If you know the IP address for your router's admin page, type that into the address bar in a browser window. If you don't, it should be in the manual. Log in to the router with your username and password and look for the troubleshooting section. There should be guidance there, or a diagnostic process which should help identify whether the problem is on your network or your ISP's.

10. Contact you broadband provider

If all else fails, it's probably because there's a fault in your broadband provider's network. They should have a status page on their website advising where there are problems. If you can, navigate to that from a phone with a mobile internet connection and check. Otherwise, call the helpline number and choose the option which takes you to the automated service which advises of local connection problems. If there's nothing reported, you can either wait and try again or steel yourself and join the queue to speak to someone and report the problem yourself. Good luck.


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