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When life gives you lemons, get a refund

Madura McCormack | Sept. 3, 2012
What’s in store with roll-out of the Lemon Law in Singapore

1 September welcomed the introduction of Singapore's new "Lemon Law", with "lemon" referring to a defective product, not the citrus fruit.

Put in place to better protect consumers, the law gives up to six months for a product to be refunded, replaced, repaired or reduced if found to be defective at time of delivery.

Electrical, IT and furniture retailer Courts embraces the law and pledges stress-free shopping to its consumers, the company said in a statement on 31 August.

Shopping at both physical and online stores, customers will be able to retrieve their purchase details over the Web and check if their item is still within the six-month "Lemon Law" period. Customers, however, must first be Courts Home Club members.

Customers of Courts who seek replacement for a lemon whether bought online or at physical stores simply have to call up the hotline or fill up a form on the company's website, according to the announcement. One point noted on the Consumers Association of Singapore (CASE) guideline of the law is that the retailer must bear costs incurred via postage or delivering the goods for repair.

Courts has also sent around a hundred staff members for training at CASE to prepare the shop floor for the Lemon Law.

CEO for Courts Terry O'Connor affirms that Courts welcomes the Lemon Law and reassures customers that they will have complete peace of mind when shopping.

 

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