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Let's compare Motorola's Cyber Monday about-face with Obama's on HealthCare.gov

Evan Dashevsky | Dec. 4, 2013
Motorola CEO Dennis Woodside offered an apology for the botched Moto X deal, which had a lot in common with Obama's speech regarding the borked health care site.

Fear not, we have a game plan

"We've had some of the best IT talent in the entire country join the team. And we're well into a 'tech surge' to fix the problem. And we are confident that we will get all the problems fixed."—Obama

"We have since found a solution that we believe addresses the concurrent order issue. Motorolans are hard at work right now, implementing that solution."—Woodside

Apologies

"And I think it's fair to say that nobody is more frustrated by that than I am—precisely because the product is good, I want the cash registers to work. I want the checkout lines to be smooth. So I want people to be able to get this great product. And there's no excuse for the problems, and these problems are getting fixed."—Obama

"On behalf of all Motorolans, I apologize for what occurred today. I appreciate your understanding as we get this fixed in time for Wednesday and Monday."—Woodside

Politics and industry can learn a lot from each other in regard to making large scale organizations function. But they can also learn a lot from each other on the occasions when they totally screw things up. #Convergence.

 

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