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How to use Facebook Live for business

Jennifer Lonoff Schiff | Sept. 22, 2016
Video experts and social media marketers share their tips for how small businesses can attract and engage customers using Facebook’s live streaming service.

3. Practice what you are going to say/stream before you go live to the public. “You can actually do a practice run of your video before you go live,” says Jonathan English, managing director, Skeleton, a video production company. “This is perfect if you're nervous, new [to Facebook Live] or just want to get a handle of the interface before the big event. All you have to do is click on the 'Live' button in the menu bar to begin setting up Facebook Live video,” he says. “Then select who can view your video by clicking on the button below your name (it will probably say 'Friends' by default). Once you've selected 'Only Me' as your sharing option, you can begin solo Facebook Live streaming by hitting 'Go Live.’ Nobody else will be able to view your stream, but you'll see the live video exactly as others will.”

4. Make sure you have a good internet/Wi-Fi connection. “It’s crucial that you’re prepared with a quality internet connection [for when] you go live,” says Madeleine Smith, assistant account executive, Roberts Communications. “If the video quality is pixilated or choppy or you’re fiddling around with the camera trying to get the right angle, it will likely turn viewers off and they’ll [tune out].”

5. Engage your audience. Use a friendly, conversational tone and “introduce yourself at the beginning – and then briefly recap what you’re talking about every 10 minutes or so as new visitors join,” suggests Miller. [Facebook recommends Live videos be at least 10 minutes, to attract more viewers, but no more than 90 minutes.] “Call out visitors by name when they tune in, and address comments in real time as it makes sense. Interaction is part of what makes live video so compelling, so let the conversation guide your broadcast.”

“The beauty of live streaming is the two-way connection, and you should foster that,” says Hyder. “Ask for questions, respond to relevant comments and encourage participation. This leads to overall increased brand engagement and reach as the individuals engaging are even more likely to see it in their feeds in the future.”

6. Ask viewers to subscribe. “Always end the videos by inviting viewers to subscribe so they can be notified the next time you go live,” says Hyder.

(To have viewers get notified the next time you go live, ask them to click the Follow button on live videos and/or on videos that were live.)

7. Save and share your video. “The live-streamed video will stay on your [Facebook] page or profile, and if on a page, you can boost the video to reach an even greater audience who may not have been able to tune in,” says Hyder.


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