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Global BPO player forms eCommerce expansion deal with MDEC

AvantiKumar | Oct. 17, 2016
A Japanese eCommerce provider has outlined a five year plan to expand through the region from its new site in Malaysia.


Photo (Credit - CIO) - eCommerce


A global Business Process Outsourcing (BPO) services company has opened its first site in Malaysia and signed an eCommerce expansion deal with the national ICT agency Malaysia Digital Economy Corporation (MDEC).

The move, which is part of a five year regional expansion plan, will also see transcosmos' Malaysia entity in Kuala Lumpur providing employment opportunities to more 1,000 professionals in the local BPO space, said Koichi Iwami, executive vice president, transcosmos inc.

"Malaysia is one of the most important markets in Southeast Asia and Asia at large," said Iwami. "Opening our first site in Malaysia - Kuala Lumpur is a milestone achievement for us and we believe that it holds a key strategic value for us to expand its reach in the region."

"As per a recent industry research, the global BPO market is slated to reach US$220 billion by 2020," he said. "Malaysia's ranking as a major outsourcing destination has improved from 32nd in 2007 to 18th in 2014 and continues to achieve higher standards [Global Strategic Business Report, Global Industry Analysts, Inc., April 2015]."

"With its multi-lingual and multi-cultural expertise the country offers a dynamic environment for growth," said Iwami. "The BPO sector is no different from it. Also, working with great supportive government bodies like MDEC makes the process even more seamless and streamlined."

Same vision

"We share the same vision as they do," he added. "transcosmos Malaysia is committed to build a robust eCommerce industry in Malaysia, creating more job opportunities and unlock the potential of the market by assisting local players to deliver world class services, as well as expanding their businesses across the region."

BPO player enters Malaysia

Photo - (From left) Koichi Iwami, Executive Vice President, transcosmos inc.; Yoshi Kodama, Minister, Deputy Head of Mission, Embassy of Japan; Dato' Ng Wan Peng, Chief Operating Officer, Malaysia Digital Economy Corporation (MDEC); Toshio Tozaki, Managing Director, transcosmos Malaysia officiating the launch of transcosmos' first site in Kuala Lumpur.

Iwami said the servicing executives at the Kuala Lumpur (KL) site will help clients across industry sectors of the likes of Electronics, Software, Health & Beauty and others.

He confirmed that in the next five years, transcosmos Malaysia will provide employment opportunities to more 1,000 professionals in the local BPO space.

transcosmos Malaysia will focus on four major business domains - Global eCommerce Services and D.E.C Services, which include digital marketing, e-commerce one-stop services and contact centre services. The company provides total new-generation CRM services for clients, including internet promotion, web integration, e-commerce one-stop service that enable clients to facilitate effective internet-based business transactions.
"We are proud to see Japan's leading BPO provider, transcosmos inc. is setting their footprint in Malaysia. This demonstrates Malaysia's potential as a growing platform for outsourcing services and we believe transcosmos expertise and knowledge transfer will help the BPO industry in Malaysia soar to greater heights," said Dato' Ng Wan Peng, chief operating officer, MDEC.
Launched in 1966, transcosmos inc. works with more than 2,500 clients across 29 countries globally. Through its 163 operating centres, its executives support the clientele in 23 international languages.


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