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Nuance streamlines processes for JP Morgan

Anuradha Shukla | March 19, 2015
Reduces paper usage by 33% across APAC region.

Nuance has streamlined processes and built productivity for global, financial services firm, JP Morgan Chase & Co.

The firm implemented Equitrac Office from Nuance to reduce paper usage by 33% across Asia Pacific (APAC) region.

Before using Nuance, the staff at JP Morgon Chase was struggling to streamline use of equipment and processes.

The firm also wanted to integrate use of JP Morgan identity card, deploy mobile printing and improve productivity in the organization.

JP Morgon developed implemented Nuance solution Equitrac Office that improved security and reduced costs. While mobile printing eliminated fustrations for travelling staff, equipment and processes were streamlined for easy tracking and cost allocation.

Informed decisions

Equitrac Office also enables the firm to automatically track costs and provide detailed, meaningful reports so that they can make informed decisions about productivity and costs.

"Equitrac is very easy to use, it has great reporting capability and can provide break downs by region, by cost-centre, by individual, by activity, by colour and much more," said Sam Gobran executive director Global Business & Document Services, JP Morgan Chase & Co. "The reports drill right down and the level of detail is phenomenal. Armed with this sort of information, monitoring and controlling our scanning, copying and printing activities is much easier and more efficient."

The firm also partnered with Nuance to address the issue of integrating the use of JP Morgan identity cards to activate printers.

Together they designed the firm's self-service portal SmartQ, which allows staff to queue their print jobs and collect them from any JP Morgan multi-function machine in the region by simply swiping their JP Morgan identity card.

Looking forward, JP Morgan will want to further improve its productivity and performance by exploring opportunities to add capability to existing systems.


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