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Transformational ICT and Its Impact on Retail Businesses in Hong Kong

Zafar Anjum | March 27, 2015
Interview with Taylor Man, Executive Vice President, Cloud Business Division, at NTT Com Asia Limited and HKNet Company Limited

Can you share with us your insights on how L'Occitane successfully deployed NTT Communications ICT solution to accelerate retail and supply chain management in over 30 branches located in HK and Macau? How did the company benefit from your solutions?

To answer L'Occitane's need for one-stop solution, NTT Communications offered a mix of network and data center services that can help the company manage data, connectivity and security reliably and flexibly.

Efficient Data Management:

  • Having data generated from different business touch points and all its retail outlets, it's important for L'Occitane to collate and store all the various data in a secure location.
  • NTT Communications Hong Kong Data Center, a Tier III+ fully redundant infrastructure provided a highly secure and robust environment for managing and housing critical business data for L'Occitane. The facility is equipped with at least N+1 redundancy with multiple sources and multiple paths to the consumption points, and features efficient power and cooling systems that offer 15% improvement in energy efficiency.

Strengthened Business Communications:

  • L'Occitane has over 30 retail stores in Hong Kong and Macau, and the highly volatile retail market requires quick time-to-market and efficient business communications.
  • Our local network service, SecureNet IP-VPN, offered a wide range of bandwidth options, support for various types of local access lines and simplified network site management, which gave L'Occitane the flexibility and scalability to meet its daily operational needs as well as changing market situation.

Overall, our ICT solutions provided the essential infrastructure to enable L'Occitane to compete more effectively in a fast-paced and dynamic retail landscape in Asia. The breadth of service offerings helped the company to fine tune its supply chain management strategy while improving overall company communications.

What new tech changes do you foresee for the retail industry?

In this digital age with all the new e-Commerce technologies and big data around, the business landscape of retail in Asia particular, is transforming from the traditional brick-and-mortar business into O2O (online to offline) business model. The increasingly global e-Commerce activities come with the need to handle cross-border transactions, against the challenges of varying local market regulations and online fraud activities etc, which requires sound payment solutions to ensure the whole customer journey and e-Commerce management is efficient, risk-prevalent and well-optimized.

Therefore, we foresee that technology for a retailer would no longer need just about e-Shop platform, payment gateway or any service in isolation, but rather a total end-to-end ICT solutions that would support them from frontend to backend from payment solutions, data analytics and management, hosting, network, communications, security to synchronize and inter-connect different channels and operational units.



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