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Transformational ICT and Its Impact on Retail Businesses in Hong Kong

Zafar Anjum | March 27, 2015
Interview with Taylor Man, Executive Vice President, Cloud Business Division, at NTT Com Asia Limited and HKNet Company Limited


Taylor Man, Executive Vice President, Cloud Business Division at NTT Com Asia

In this interview, Taylor Man, Executive Vice President, Cloud Business Division at NTT Com Asia, discusses the concept of transformational ICT, and how businesses in the retail sector are adopting this strategic approach for ICT transformation in Hong Kong.

Briefly tell us about your role in NTT Com Asia.

I am the Executive Vice president for the Cloud Business Division at NTT Com Asia and HKNet. I oversee the development and management of strategic technology solutions for the business market and driving new business streams including cloud, enterprise hosting, data center and managed services.

What challenges do companies in retail sector face in terms of IT and networking issues?

With the increasing development of big data and internet, the ecosystem of retail industry is becoming wider, more diversified and dynamic. The industry is growing from physical stores to selling online, promoting products and deals through web and mobile applications as well as engaging with users through various marketing methods. These all require a solution that can manage data, network and security.

From the latest IDC Government Insights predictions for Asia, we understand that regional authorities are looking at developing new sourcing models for transformational ICT such as 3rd platform technologies to take advantage of the value from digital data as a strategic asset. As of late, governments and business in varying sectors including retail, hospitality and financial services have also acknowledged the enabler of ICT for organisational transformation.

What we are seeing from a market perspective is that retailors not only need a strong ICT infrastructure to back up its complicated business operation, they also face challenges with proactively acknowledging the latest technology to maximise productivity and utilise collected data and information to discover new business needs and opportunities. 

What were the business problems with the cosmetic retailer,  L'Occitane? How does the company face these challenges?

As a global cosmetics and well-being product manufacturer and retailer, L'Occitane has long built its success on acute understanding of consumer needs. The booming Asia and Hong Kong retail market, especially the increasing demands from Chinese consumers for premium and quality goods, has brought both opportunities and challenges to the company.  In order to respond to the changing market landscape and varying demands from consumers, the company was looking to strengthen its business data storage and management, as well as improving the local connectivity and business communications to support its overall supply chain value proposition.

The client did not just want to find the right products and services, but also a reliable partner who was able to provide a robust and scalable ICT infrastructure to help them keep pace with market's growing demands, and cater for its daily operational and infrastructure needs.


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