Subscribe / Unsubscribe Enewsletters | Login | Register

Pencil Banner

Service Comes First

Jack Loo | Sept. 27, 2011
Flora Ng, VP & CIO, Asia Pacific Consumer, Johnson & Johnson, has been providing IT leadership to the consumer business group and managing some 80 IT staff across 14 countries in the region. She shares more details on her role.

Flora Ng, VP & CIO, Asia Pacific Consumer, Johnson & Johnson, has been providing IT leadership to the consumer business group and managing some 80 IT staff across 14 countries in the region. She shares more details on her role.

 

Can you describe your company's corporate philosophy and how that translates into Johnson & Johnson's approach to IT?

Our corporate philosophy embodies what we call our Credo, which is our blueprint for business decision-making. Within the Credo, there are four areas of responsibility. The first is to the doctors, nurses and patients, mothers and fathers and all those who use our products and services. In meeting their needs, everything we do must be of high quality. The second area is towards our employees, the men and women who work with us throughout the world. The third is to the community at large that we work and live in. Then the fourth one is to our stakeholders. 

Our current IT strategy includes three focus areas that tie back to improving our quality of service. First, we want to be able to standardise all our essentials items. Based on how Johnson & Johnson grew up, we have many legacy environments, so we want to make sure we streamline them. Second, we will be delivering digitised business solutions - advanced business capabilities guided by enterprise architecture to drive speed, value and data insight for the business. The third focus is innovation for growth which is using the power of technology to drive competitiveness. 

These three are at the global level, and then we translate and apply to the regional level. For example, soon, we will start to deploy Windows 7 as a platform. But how would that work within our legacy environment? So we map our local and regional direction to these three levels of strategic direction from IT.

Can you describe your IT organisation?

Within IT, we are divided into supply and demand sections. As the CIO of the region, I am responsible for the demand side. When we say demand, we mean the IT strategy, setting up the IT roadmap, getting solution requirements from the business and working with them. For the supply side, we have the IT Shared Services Group which is responsible for infrastructure, service delivery, operation. Together, we deploy the complete set of IT solutions to the business. 

Within our organisation in the Asia Pacific, we have 14 markets, so we have IT staff in each market responsible for what we call the business relationship management function. They bring back information about the strategic direction of the business and what they need in their markets. 

For example, some locations might need digital investment for websites or mobile applications, and some might want to have financial reporting tools. I have about 80 staff within the region sitting under my direct management.

 

1  2  3  Next Page 

Sign up for CIO Asia eNewsletters.