"My recovery job is too small or complex for a service provider" / "SSD/Flash recoveries are the same as traditional hard drive recoveries"
Reality: A good recovery provider should be able to scale its offerings to handle recoveries regardless of size, hardware or operating system. It is critical to seek out a data recovery provider that has expertise in both large and small recoveries, as well as newer mediums, such as flash and SSD devices. Additionally, a provider that offers a variety of products and services to fit your budget will increase the likelihood of a favourable outcome.
Every data is invaluable and there is no easy or instant way to retrieve data or even prevent data loss. Considering that an estimate of 25 percent of computer users worldwide experience data loss every year, it is critical that consumers consider proactively choosing a trusted data recovery provider. Below are some checkpoints every consumer/business should keep in mind:
- Reliable provider: A data recovery provider should offer a variety of recovery products and services for every data loss situation - from do-it-yourself software and remote data recovery services to onsite lab and cleanroom options.
- Low cost does not equal quality service: Providers should provide a list of all recoverable files free of charge before making a purchase decision, so the client does not pay for something they do not receive.
- Ensure transparent communications: Some providers offer free phone consultation and allow discussion with an actual data recovery engineer. This enables consumers and businesses to ask about the whole data recovery process - from questions on price quote, difficulty of the recovery, files that can be recovered and if spare parts are needed.
- Post-recovery support: Apart from the data recovery process, it is important that a post-recovery support is available to make sure migrating data back into the original environment goes smoothly.
- Data security: Data recovery service providers should have formal protocols and procedures all throughout the data recovery process. Confidentiality agreements, certifications and policies are imperative especially in dealing with sensitive data.
Unfortunately, no technology is completely safe in cases of data loss. Even complex backup systems are not fool proof. But it is important to remember that data loss is never a lost cause and should always be attempted with a trusted data recovery provider with demonstrated experience in varying situations and different technologies.
CK Lee is country manager of Kroll Ontrack Singapore.
 A zettabyte is a trillion gigabytes or a billion terabyte
 Gartner's Magic Quadrant for Content-Aware Data Loss Prevention, 2011
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