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Data centres play fast and loose with reliability credentials

James Niccolai | Nov. 21, 2013
How reliable is your data center service provider? Perhaps not as reliable as you think.

Some data centers certainly appear to make questionable claims. Arsalon Technologies of Lenexa, Kansas, says on its website that its hosting facilities "comply with Uptime Institute data center standards." A page headed "Data Center Certifications" refers several times to "tier III" standards.

In reality, Arsalon doesn't have any certification from the Uptime Institute. The company didn't return calls and emails seeking comment.

More common are data centers that advertise their tier "design" logo. It's a real certificate, but it was introduced as a way to help data centers secure "anchor tenants" before a facility is built, Kudritzki said, not for marketing a data center once it's operational. A lot can change in between: contractors cut corners, plans change and budgets get cut.

To be certified as a constructed facility, data centers go through extensive on-site testing by Uptime staff. But some data centers imply their design certificate is the only one customers need to care about. Recovery Point Systems of Gaithersburg, Maryland, for example, describes its design certificate as "the industry's most coveted recognition."

Others use the tier language as a general shorthand for reliability.

"We're a tier 3 on the electrical side, Tier 4 on mechanical, Tier 4 on communications and security, and we'll go through several audits to determine physical security and data connectivity," Don Phares, a contractor for Nebraska Colocation Centers, told the Journal Star newspaper last month about a data center he was building.

"Then once you get through everything, we're a 2 enhanced almost to a 3," he told the paper.

That type of language is Kudritzki's worst nightmare, but Phares says he wasn't trying to mislead anyone. In a telephone interview, he said that even some of his equipment vendors market their products as meeting certain tier requirements.

Ken Moreano, president of Scott Data Center, said customers should be specific when they're shopping for services. His company runs a Tier III constructed facility in Omaha, Nebraska, and he's concerned at the number of RFPs (requests for proposals) he sees that don't ask for any type of verification.

"Many RFPs provide the latitude for people to claim a tier level without an actual certification," he said.

He doesn't think all data centers that claim a tier level without certification are being "malicious," but he says he's seen facilities that fall far short of the level they claim to have achieved, "and I have to question their motives."

Uptime Institute charges a fee for certification, and some data centers say they simply don't want to pay it, but Moreano thinks those arguments are spurious. The fees are "very minor compared to the overall cost of these large-scale data centers," he said.


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