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Avaya readies ANS 2.0 for crisis handling by remote groups

Veronica C. Silva | Oct. 18, 2012
Stresses significant reduction time to relay information

The need for quick reaction to crisis management situations across any endpoint led communications solutions provider Avaya to introduce its latest Avaya Notification Solution (ANS) 2.0.

The ANS 2.0 is a real-time collaboration solution that aims to assist organisations and businesses cushion the adverse impacts of unplanned events emerging in BYOD environments. It is also suited for mobile and remote teams inside and outside of an organisation, broadly dispersed geographies or isolated units within a single location.

Bill Parkin, director, Avaya Security and Business Continuity, recalled how their area employees were affected by the Colorado wildfires earlier this year. Still, they were informed about access to local facilities.

"We used Avaya Notification Solution to reach more than 1,200 employees, poll them to see if they needed aid and assistance, and provide them with information and instructions," Parkin said. This entire process took about 90 minutes -- a significant reduction in time from just a year earlier when a similar event took nearly three days."

Disaster management

For disaster-prone Asia, Avaya is suggesting to government organisations and enterprises to take advantage of ANS's features to help them respond to public security concerns during natural disasters or other unexpected incidents.

"Enterprises can enable efficient communication and collaboration, and thus be better prepared to minimise losses and ensure business continuity," said Paul Chen, director, Unified Communications and Technical Sales Operation, APAC, Avaya.

Capable of operating in multiple formats, ANS 2.0 can combine with Avaya's conferencing solutions such as Avaya Aura Conferencing 7.0, Radvision Scopia video conferencing or Avaya Meeting Exchange. With this adaptable feature, the solution can help organisations gather widely dispersed teams to maintain business continuity, security and public safety.

Since third party applications can trigger notifications and provide more information within the notification, open Web services application programming interface (APIs) can be accommodated to make other forms of integration possible.


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