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ZoomPresence: DIY telepresence system is a struggle to set up

Christopher Null | Aug. 13, 2014
Zoom's low-cost telepresence tool has some nice features, but lack of documentation makes installation a hassle, and you have to gather all the hardware yourself.

zoompresence primary

When you can't meet in person, telepresence technologies like Zoom's ZoomPresence try to create the next-best thing: remote environments where the look and positioning of conferencing equipment make it feel like everyone is in the same room.

If it sounds complicated and expensive, you're mostly right. Enterprises pay tons of money for high-end telepresence setups. ZoomPresence claims to be simpler and less expensive, but when we tried it, it didn't quite meet its promises.

Beyond the squawkbox

In the corporate world, telepresence is best experienced in the conference room. Large-screen monitors, an HD camera, and high-end microphones let you turn the wall into a window that looks upon a similarly-equipped room at your remote office or a client's. Other users can dial in from desktops or mobile devices, letting everyone share in an immersive illusion that they're in the same room together. It's the typically fixed nature of these conference room setups that elevates a telepresence solution over what you typically get with, say, a Skype chat or a Google Hangout.

zoom telepresence
ZoomPresence: low-cost telepresence you set up yourself.

For ZoomPresence, which works in conjunction with Zoom's video conferencing platform, you set up the system yourself on your own hardware, thereby keeping costs down.  It starts with a piece of MacOS software you install on a dedicated device--typically a Mac Mini--which lives in your conference room. Once installed, you attach a quality webcam and a USB speakerphone, then hook up the Mac to a monitor or television and connect it to ethernet or your Wi-Fi network. Once you log in through the ZoomPresence app (which automatically loads when the Mac is turned on), you're pretty much ready to go.

The next component of the system runs on your iPad. With the ZoomPresence app, you can use your tablet to control the teleconference, changing the display between single-camera and multiple-camera views, muting audio, and so on. The interface is simple, and the system supports 100 interactive video chatters or up to 1,000 one-way viewers of a webinar (depending on your subscription).

telepresence on iPad
ZoomPresence allows you to control the teleconference from your iPad.

The telepresence system is nice, but you can actually do considerably more with the Zoom software if you're connected through a PC client. (This client app is unrelated to the ZoomPresence software.) Screen sharing, complete with annotations, is the big draw here. With the latest version of the Zoom client (which I tested in beta), however, you can even publicly share the screen of your iPad as well as your PC--an uncommon feature among videoconferencing services. Note that you can't do this through the ZoomPresence system or the iPad control client, only through the Zoom PC client.


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