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Xchanging's award-winning automatic fare system extended to KLIA2

AvantiKumar | Sept. 10, 2014
The cloud-based ticketing system is already in use at KLIA Ekspres and KLIA Transit services, says Xchanging Malaysia CEO Muralidhran Nadarajah.

Murali Nadarajah - Xchanging modified

Photo - Muralidhran Nadarajah, CEO, Xchanging Malaysia.


Integrated solutions provider Xchanging's cloud-based automatic fare collection system, designed for Express Rail Link [ERL], is now available at the new KLIA2 terminal in Malaysia. 

Xchanging Malaysia chief executive officer Muralidhran Nadarajah said the automatic fare collection [AFC] system "is the first cloud-based ticketing system that is economical, easy to maintain and fully scalable will allow the smooth integration of new stations at any time, thanks to cloud hosting and a centrally managed system."

The AFC at KLIA2, which is one of six stations operated by ERL, will allow ERL to offer multiple and more effective ticketing channels to its customers, said Nadarajah.

Passengers travelling through the airport will have the convenience of kiosk, mobile ticketing and web purchase options for immediate use. "This makes it easier for passengers to board the KLIA Ekspres to catch connecting flights at KLIA, or head into the city station, KL Sentral.  Sophisticated management and monitoring features, such as real time alerts, will also enable ERL to minimize downtime throughout their systems," he said.

Express Rail Link's chief executive officer, Noormah Mohd Noor, said,  "Thanks to its technology and cloud infrastructure expertise, combined with experience in managing operational transformation, Xchanging has delivered a complete one-stop solution that integrates multiple functions into a seamless back-end operation. Xchanging's remarkable successes for KLIA Ekspres and KLIA Transit Services made it a natural progression to expand their AFC solution to KLIA2, and we were extremely impressed with the quick turnaround on this project."

 More than 7m passengers per year

The AFC system encouraged passengers to move towards a paperless journey as the existing magnetic stripe ticket is replaced with a Contactless Smartcard Ticket and QR barcode ticket, said Noormah. "This multi-channel interface also provides a consistent and integrated service as tickets are issued and verified on the go."

Noormah added that since the implementation of the pioneering system for ERL in June 2013, the Automatic Fare Collection (AFC) solution that supports both KLIA Ekspres and KLIA Transit Services has serviced more than 7 million passengers per annum.

Xchanging has added features, such as multiple touch points to help passengers to better plan and manage their itinerary, as well as:

- Mobile point-of-sales device: A first of its kind application for multi-purpose handheld devices, which validates Contactless Smartcard tickets and sells and validates QR Barcodes.
- Mobile App and Website: An integrated e-commerce solution that offers flexibility and convenience for ticketing purchase and travel planning.
- Self-service kiosk: An interactive self-service platform for a holistic view of end-to-end route planning, fare information and ticketing.
- Passenger service machine:  Versatile customer service platform which accepts various payment modes.

Xchanging Malaysia's Nadarajah, said: "We are proud to have extended our partnership with ERL through the implementation of our AFC solution at the newly launched KLIA2.  This extension has opened up new avenues of growth for ERL, and we look forward to continued success as we bring innovation through technology for an enhanced travel experience."

In May, Xchanging won the Global AirRail Award (GARA) 2014 'Best Payment Solution' category, for its implementation of this system for the KLIA Ekspres and KLIA Transit services.


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