"Therefore there are always surprises, there are always issues. The difference with the cloud SaaS system is that it is the system. It works for all the other customers, so there aren't surprises in the way that you expected it to work."
Using cloud software did bring challenges in the auditing processes however. According to Martin the Workday implementation was the first time that SaaS had been used in any part of RBS up to that point.
"We want to be able to go in and audit whenever we want if there is an issue that we want to sort. Of course you can't do that in the same way with SaaS, everyone has the same system and you can't go and look at those systems and audit them whenever you want to.
"Even though we put Workday through the ringer on all of these issues, and our people would say Workday is far more secure than the systems we had, it is still not in line with our policy because our policy is set up for legacy systems, and not for SaaS. So all of these issues had to be addressed, which is quite a painful process."
Martin said that the Workday implementation has led to a number of benefits including reduced HR costs.
"The HR function is already significantly cheaper than it was in the old RBS setup," he said. "The HR function will be thirty percent cheaper this year than it was under RBS."
Aside from cutting the cost of the HR function, Workday will mean improvements to the data that can be used to drive changes at Direct Line.
"The biggest change will be the ability for us to have really high quality data that we can start to use to drive real HR strategic decision making in the organisation. That is the real prize."
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