For larger companies, this goes beyond the familiarity of Outlook into advanced features. “You can integrate Skype into Outlook, you can integrate OneDrive for Business into Outlook. It becomes essentially like a command center, and there is nothing Google gives you that does that.”
“The reason people have been moving to Google is cost,” Espinosa says. “Most companies we've seen that have decided to move to Google, it was primarily for cost savings. The say ‘we get email, we have all these things and it’s significantly less expensive than having to buy a copy of Office for everyone and hook up a mail server. But a lot of people don’t find the usability and collaboration nearly as effective as Office 365.”
Not all companies who switch to Office 365 are using it as a cheap licencing deal for the Office applications. They also value Microsoft’s enterprise know-how.
“As a CIO, the goal is to run a balance between keeping all the employees happy and keeping the IT staff from pulling out their hair trying to centrally administer everything,” Espinosa says. “Most IT staff are very familiar with Microsoft infrastructure already. The Office 365 platform is essentially built on Active Directory (AD) and that’s integrated into most networks. Anyone that has had an Exchange server knows how to create routing, groups, calendars, collaboration…”
For many customers, Office 365 also copes better with the scale and complexity of a multinational enterprise than Google Apps. The global scale of Office 365 is an advantage to customers in government, education and regulated businesses care about where their data is and who can access it; Dr Mary Davis, the CIO of Macquarie University in Australia explains the reason for their recent switch from Google Apps to Office 365 “following a decision made by Google to move our stored data from Europe to the United States.” Microsoft’s data centers in Victoria and New South Wales fit their security and privacy concerns better, Davis says, and they’re getting faster access because the services are closer to them. She also notes that the majority of other Australian universities use Office 365 or Exchange and “many plan to ultimately move to Office 365,” which makes collaboration easier.
Google Apps didn’t cope well with scale at one large business Espinosa helped to migrate to Office 365, where they had been using Google Hangouts for online meetings. “Someone created a hangout for their meeting and they were hosting the meeting, and then another person tried to create a hangout with the same name – and they ended up being merged into the meeting. That doesn’t happen in Skype for Business.”
Sign up for CIO Asia eNewsletters.