The tipping point was a new CEO who insisted on working in Outlook. When Jimerson looked at the options, Office 365 made more financial sense than just buying the Office software. “We would pay Google Apps $5 a month and then we'd have to buy the Office suite for each computer. If you’re pushing somebody who's used to an Office environment into a Google cloud, they're going to feel this vacuum because they no longer have the programs they're familiar with. It represents a huge investment in time that people aren't going to be receptive to. And you have Microsoft saying ‘for just $3 a month more you could have all these great programs you're used to. Now they’ve got the pricing so you get more than you get on Google, what Microsoft is offering is fantastic, and for $3 more it’s a premium worth paying. Microsoft is still the king of hill for a reason.”
The cloud aspect of Google Apps hadn’t proved important to the startup (and it wasn’t why they switched to Office 365). “Everybody was fine with the idea of the cloud but it wasn’t the primary reason; the cloud was nice to have but they didn’t necessarily see it as a productivity boost.” In fact, more employees were concerned about working offline. “What happens if there's no Internet, if I'm in a plane with no Wi-Fi, can I still work? Their first reaction is ‘I want Office for that’.”
His current company has used Office 365 from the start (“I brought up Google apps but nobody was willing to be that cheap about $3 a user,” he notes) and OneDrive is one of the most popular features “People like it; it’s taken over from sneakernet and emailing back and forth. If they need to work together, people just toss it up on OneDrive”.
Outlook and Excel features come up again and again as advantages for the companies who had made the move away from Google Apps. Erik Jewett of Skykick, who provides a service partners use to migrate customers to Office 365, hears that particularly from power users. “In Excel, there are rich capabilities that aren’t matched by Google apps.” In Outlook, calendar sharing is important, as is delegation. “Administrative assistants can manage their manager's calendar; they don't have that type of delegation with Google apps.”
Nick Espinosa, the CIO at IT consultancy BSSSi2, has helped several businesses move from Google Apps to Office 365. “Quite frankly, Google is completely outclassed by Office 365 in this arena and despite the price difference corporations who made the switch to Google Apps to save money usually end up coming back within a year. The primary driver of this appears to be Outlook integration over everything else, followed by the inability to do some advanced things that Microsoft Office excels at.”
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