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Visualisation analytics helps utility provider escape ‘Excel hell’

Clint Boulton | Nov. 1, 2016
Struggling to collect debt owed from customers, gas and electricity provider National Grid turned to Tableau visualization software to create a scoring model to target the deadbeats.

"Now you have all of these executives telling stories with the data," says Abbazio. “It’s not just about delivering a project on time and on budget, it’s about delivering upon what the business wants and needs and delivering it to the customer,” Abbazio says.

National Grid’s IT department also uses Tableau to understand the full scope and impact of IT investments on business needs. Eventually, Abbazio plans to extend the analytics to other business functions, including grid planning, maintenance and resource management, and regulatory reporting.

Tableau rates highly with CIOs because it is intuitive and visual, enabling business analysts with little technical know-how analyze data.

Gartner ranked Tableau among the top three leading vendors, along with Microsoft and Qlik Technologies, in the business intelligence and analytics software market. However, Gartner says Tableau is facing pressure from other vendors that provide more sophisticated analytics capabilities, as well as those that provide self-service data preparation.

Tableau has reportedly investigated a potential sale in recent months, according to Reuters. A possible sale came to light in a confidential draft presentation that was part of former Secretary of State Colin Powell’s emails published in September by hacktivists.

 

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