Reap the benefits in real-time
Intelligent document capture results in the optimisation of paper-based workflow processes and benefits certain departments such as customer service, IT and the data analytics team.
For example, valuable information submitted by a customer through paper forms can now be rapidly archived and integrated to a CRM database. The integration will provide customer service officers with a more holistic view of their company's interactions with said customer and enable the officers to tailor their responses accordingly.
From a disaster recovery standpoint (DR), IT can also stand to benefit. The irony of most company's DR strategies is that paper assets - including those that contain mountains of crucial information - tend to neglected during backup. Compared to creating duplicates of digital data, copying paper documents and easily finding the information stored is feat unachievable by most IT departments. With intelligent document capture, the backing up of paper documents becomes seamless and can be a natural part of DR.
Last but not least, because raw information from disparate paper sources can be easily extracted and converted into useful data, the analytics team of any enterprise will be able to have more fuel to gain actionable insights from.
Time to rethink paper
In essence, paper documents still hold tremendous weight for enterprises today. Leaders should rethink the role of paper and the value of information stored within their hardcopy assets. By leveraging intelligence document capture, enterprises can enhance their information management process by streaming paper-based workflow sequences. Such optimization can benefit the enterprise's Customer Relations Management, Disaster Recovery and data analytics strategy.
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