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Understanding WebRTC

Nurdianah Md Nur | July 30, 2014
Nick Hawkins of Polycom explains the benefits of WebRTC and the factors hindering its adoption.

For example, in a video based call centre, there is a high chance that the agents' systems would be on a traditional video or UC based environment. Therefore the core infrastructure would still need to somehow bridge the gap between protocols and architecture to connect the video call centre agents to WebRTC based consumers.

Since WebRTC is a fairly new technology, how long do you anticipate for WebRTC to be interoperable with other UC environments such as Microsoft Lync?
WebRTC is already supported by Google Chrome and Mozilla Firefox. However, the reality is that most implementation are trials, proof of concepts or demo applications. Both Apple and Microsoft have expressed their interest in WebRTC, and are moving towards adoption of the API. The WebRTC is still in the testing phase and both Microsoft and Apple are waiting for standardisation to be sorted out

I imagine that you will see mainstream adoption of WebRTC by corporate environments, especially customer service sector, by 2015 or later. 

Is Polycom planning to integrate WebRTC into its products?  
There are multiple opportunities in which WebRTC may be integrated into our solutions. These include:

  • Extension of our existing RealPresence CloudAXIS capability to support WebRTC connections as well as standard Session Initiation Protocol (SIP) connections
  • Creating multipoint calls that bring together WebRTC and non-WebRTC users and doing it in a more bandwidth efficient manner than WebRTC alone
  • Collaborative calls that allow users to share content and applications dynamically
  • Integration with Recording and Data/Analytics that speed review of recorded meetings based on locating keywords throughout the collaborative session.

 

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