For Alipao, the business case had to complement the company's overall strategy in order to get management's approval. "[Getting the management's approval depends] on how you position your business case because you have to look at it from your company's overall strategy. The overall strategy, in our case, was to reduce our organic staff [and] outsource as much as we can. So we [aligned] our business case to that to get the buy-in," she explained.
She added that it is also important to be able to quantify the benefits of such technology. "[Presenting figures is also important.] Most of our presentations to the management have a lot of financial calculations that showed [potential] savings in terms of service delivery [and] headcount, [which makes it easy for them to see the benefits of investing in such tools]."
Meanwhile, Allen advised organisations to look for flexible and scalable automation solutions. "We are in a very different IT landscape than we were five years ago. [With requirements changing quickly,] you need to look at tools that meet your current needs but don't lock you in so that you'll be able to support your future needs and across different types of infrastructures."
Besides scalability, organisations must also pick a solution that can adapt to new tools and a new IT environment, said Althea Ong, Project Manager at Network Manager - the distributor of Kaseya solution in the Philippines.
Guanzon, on the other hand, reminded businesses to engage the employees in the process. "We always talk about processes and technology, but forget one of the biggest and most important part: people. You may have the best solutions but if people don't use them, it's useless [as] they don't serve their purpose. [So organisations need to be people-focused,] transform the existing culture and leadership, and engage employees to get anything done [successfully]," he said.
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