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UC in the Cloud – Panacea or placebo?

Alan Shen, Vice President of Consulting Services, Unify Square | May 30, 2016
Separating fact from fiction in a cloud-based unified communications deployment.

* Security and Regulatory Compliance: Taking UC to the cloud adds levels of complexity for data security and regulatory compliance. Some countries, like Germany, have strict rules on where cloud datacenters can be physically located, complicating service delivery for cloud vendors looking to take on multi-national customers. In the case of financial institutions, banks often require additional security software to sit on top of their UC environments to provide auditing and increased levels of corporate firewalling. Added to all of this is the heavily regulated telephony industry with its vast number of local laws and governances. Whereas traditional telephony vendors have years of experience working with these regulatory bodies in many local markets, cloud UC vendors are starting from scratch in most cases. This is a major hurdle for UCaaS providers with implications across tens of thousands of municipalities worldwide.

When it’s all said and done, UC and the cloud have a promising future together. UCaaS can reduce UC costs, accelerate UC provisioning, simplify UC usage and adoption, increase UC collaboration with other applications, and improve UC for the remote worker. However, enterprises must proceed with care and understand that UC transformations are complex undertakings no matter where the user account is homed.  It takes more than just the cloud to have a successful UC environment. But if you plan accordingly, blue skies await.


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