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UBS relaunches internal social network after rogue trader scandal forced temporary shutdown

Matthew Finnegan | Oct. 7, 2013
Jive software in use by over 40,000 employees worldwide

Relaunching the social network

Despite these challenges UBS persevered with the social strategy and has now relaunched the network, currently supporting 41,000 staff around the world, and storing 4 terabytes of data.

Around a quarter of those on the platform are actively contributing users, while many view, but do not add, content. There are now also 1,200 user groups on UBS Connections, aimed at enabling discussion around work related topics, with strict safeguards to prevent 'religious or extreme views' being discussed.

Barnes said that the Jive implementation has brought a number of benefits. By integrating some of the Jive features with analytics business intelligence tools such as Tableau and BusinessObjects, for example, it is easier to gain an overview and visualise the flow of information between its different geographical regions.

In addition, reducing the reliance on email and improving search functionality, has enabled small individual productivity gains to be made. When a few minutes of time is saved by each employees a week, this can quickly add up when applied across the company, with Barnes claiming that potential savings have reached approximately SFr12 million (£8.3m) each year.

Barnes said ultimately the aim is to create a more agile business, no mean feat for a "supertanker" sized company in a heavily regulated market, and is now looking towards upgrading to Jive 6 in the near future.

"The size of the prize really is to get people in different environments to work in a different way, to try and leverage the intellect of the company and be more innovative, and can help us be more 'sticky' to clients."


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