So what should a buyer do?
"There’s no substitute for good old-fashioned reference checking," Scavo said. "Find other users of the software and talk to them. Ask them what they like, what they don’t like. Ask them what they would do differently. Ask them how they would advise you if you go forward with a certain vendor."
It's common to neglect that step, but "in my experience, there is no better way to do your due diligence," he added.
SaasGenius didn't immediately respond to a request for comment.
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