"CIOs will have to do this. Keeping a holistic view and ensuring that the data is connected is a challenge. You need a framework to deal with that challenge. You need to understand customer behaviour and needs."
To that end, and as much for personal reasons as for professional ones, he is looking beyond his original tech ambitions. He's now considering the benefit of other qualifications, looking to further education, such as an MBA, to take him even deeper into the business.
From there, he can continue to develop the good oil, and make sure the wheels of business continue to give the organisation the freedom it needs.
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