With the capability to create discussions, submit ideas, and dive into product documents, Marketo Community is "one of the most useful features in Marketo," says Alexis D'Alba, email and database marketing manager at LiveIntent. "In fact, a lot of the new features that Marketo rolls out were initially ideas submitted by other users in the community. I log into the community's wealth of resources daily for tips on best practices, troubleshooting help, or just to deepen my understanding of different products."
"Marketo has always provided a robust community that's easily accessible from the platform, but over the last year it has executed a major upgrade and redesign to the Community on the Jive Software platform," says CA Technologies' Clegg.
The company expanded its platform's search capabilities to index all the major sections, including new idea submissions, community discussion, product documentation articles, university training courses and the support ticketing system, according to Clegg. The ability to create private groups lets CA Technologies communicate with all of its Marketo users more effectively, she says.
Cleggs's "favorite, slightly hidden feature" is the ability to export articles on the Community portal as PDF documents. "It saves me from having to take a screenshot or copy and paste a document to share with a colleague who doesn't have a Marketo login."
"If I encounter a problem or a feature on the platform I'm unfamiliar with, I always turn to the community," says DeCosta. "It's a great resource and packed with everything you need to know to get up and running in Marketo," including Marketo University, which offers deeper product training.
6. Marketo Smart Lists
The Smart Lists feature in Marketo is designed to help you find groups of people using filters, and it "makes it easy for us to build programs based on persona or other attributes and manage complex campaigns more easily," says TJ Nokleby, demand generation campaign manager with InsideSales.com. (Marketo is an InsideSales.com customer.) "And even if you're just doing large prospecting campaigns, the experience for marketers building and running email campaigns in Marketo is superior to any other platform I've used."
7. Smart List Subscriptions
Marketo's Smart List Subscriptions "allowmarketers to export a smart list and email it to the stakeholders who aren't using Marketo," says D'Alba. "I'm currently using this feature to report on lead database activity, such as new leads created and what actions leads are taking in a certain campaign (such as clicking a link). I'm also planning on using this feature to better understand how many emails leads are receiving in any given time, so that we can identify trends and make any necessary adjustments to our email communications."
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