While the H&R Block interview process was not as clear, the H&R Block application offers stellar, free, live, online access to tax professionals who can walk you through sticky points of your tax return. (They also offer live tech support as well.) These services are very simple to use and allow you to ask specific questions about your tax situation and get almost immediate answers.
TurboTax offers a context-sensitive help system that determines where you are in the interview process and tailors answers you see to the area you're working in. You also have access to the TurboTax community, but this seemed to be more of an online forum consisting of TurboTax users. H&R Block's online assistance came from tax professionals and was detailed and personal.
One of my favorite new features in this year's version of TurboTax explains why it is that your return has changed after you've entered information. While the explanation isn't detailed and it doesn't go over the specifics of the tax laws that affect the changes you see, it does give you insight into why you see the changes you do. This is also true when information you've entered doesn't change your return. For example, if you enter something that you think should have reduced your taxable income and it doesn't, TurboTax will tell you why.
One important note about these apps: Both come with state tax forms, but TurboTax Premier allows you to file your state taxes as part of the price you pay for the application. H&R Block Premium, while it costs less up front, will charge $20 for each new state return you file.
Since the final result is exactly the same whether you're using TurboTax Premier or H&R Block Premium, it's user experience that is the trump card with these apps. With that in mind, even though H&R Block's software has a much better user interface than it did last year, it is TurboTax that offers the better and least confusing tools for getting your taxes filed. While H&R Block Premium is closer to offering an equal experience, TurboTax Premier is still the best, easiest way to file your personal taxes.
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