India-based telecommunications and Internet service provider, Tata Communications, announced today the expansion of its unified communications (UC) portfolio with the launch of three new UC solutions - InstaCC Global, Hosted Lync, and Click2RTC.
These new services were unveiled today at the Enterprise Connect 2015 in Orlando, US, which will be held until March 18.
Its first offering, InstaCC Global service, is a cloud platform for omni-channel contact centre services. This service enables businesses and outsourced service providers to manage contact centre requirements across multiple delivery centres worldwide, with consistent customer experience and complete control. As a result, contact centre businesses will be able to achieve the uptime, performance, scalability, and resiliency needed for business critical applications with minimal up-front investment, and the flexibility to ramp costs with usage.
Click2RTC (Click to Real-Time Communications), on the other hand, is a contextual cloud communications service that enables a new level of visual collaboration. With Click2RTC, businesses can instantly connect with their customers and mobile workforce through voice, chat and visually collaborate directly from their website and from within mobile applications.
With this new solution, organisations will be able to easily embed voice, video, presence, chat and augmented reality into almost any process, interaction or stakeholder engagement. This will ultimately increase mobile workforce efficiency, customer engagement and loyalty through an enhanced visual collaboration experience.
Lastly, the Hosted Lync service offers Unified Communications as a Service (UCaaS) based on a Microsoft Lync unified communications platform. The service offers scalability and resiliency through a globally distributed architecture running on Tata Communications' tier 1 network and infrastructure. A per-user pricing model allows for rapid, flexible deployment, with reduced cost, complexity and risk; and organisations get full visibility and control through a comprehensive set of management and reporting tools.
The addition of these three new services brings together multiple technology platforms to enable seamless and ubiquitous applications and services with integrated voice, video, chat and presence, delivered from the cloud and accessible through a rich set of APIs and software development kits (SDKs), said the company in a media statement.
"Our approach to UC is to equip organisations with choice through the breadth and depth of our solutions and in-built interoperability to fully realise the potential of a connected world," said Anthony Bartolo, President, Unified Communications and Mobility, Tata Communications. "We have created this approach in partnership with an incredible set of companies, allowing us best-in-class UCaaS cloud-based solutions to market for customers across the globe."
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