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Target CIO adds custom apps, fresh talent to fortify supply chain

Clint Boulton | March 21, 2016
At a time when consumers expect rapid fulfillment as they shop online and from mobile devices, Target is writing custom software to improve its supply chain operations.

Target is building new supply chain software to better align inventory availability with consumer demands. To better position the retailer for online and mobile shopping, the retailer’s IT team is writing custom software to quicken the pace with which merchandise gets from its stores to consumers.  

"We need to get the fundamentals in place and that's because the stress and strain we put on our supply chain today is very different to what was the case four or five years ago," says Target CIO Mike McNamara, who spoke to at the Forbes CIO Summit earlier this month.

Target's plans are comparable to other big box retailers trying to keep afloat in the vast digital retail sea ruled by Wal-Mart Stores has overhauled its ecommerce platform and built custom cloud infrastructure and online search capabilities, some of which it has released to the open source community.

Why Target is tidying up its supply chain

Target, which last year allocated $1 billion for its digital business transformation, is modernizing an outdated supply chain predicated on a linear model in which goods went from the manufacturer to a distribution center and then one of its 1,800 stores for purchase.

Applying agile and DevOps principles to develop software in iterative bursts with the blessing of the business lines, the retailer is writing supply chain apps for assortment planning, digital merchandising, store ordering and forecasting as well as supplier ordering and demand forecasting. Developers track projects in Jira, share code in GitHub and configure applications with Chef.

The chief challenges? McNamara says Target's inventory lens has widened to include more products from countries such as China and perishable groceries for which timely arrival is a critical factor. He also says Target is now shipping products directly from fulfillment centers, distribution centers and local storesto consumers' homes to accommodate preferences for online and mobile ordering. In Target's fourth quarter, one third of its online orders were picked up in store or filled from inventory in stores.

These factors have led Target to own a "longer bit of the supply chain," McNamara says. "We're using the whole enterprise inventory to service our guests in a way we never did before." The new apps are designed to better streamline increasingly complex operations.

Target naturally generates a lot of data, so it relies on several open source databases and data management tools, including Cassandra, Kafka, Couchbase, MongoDB and Hadoop. "If you want a really sophisticated supply chain, you have to have super systems and technology," says McNamara, who joined Target in June 2015 from U.K. grocery giant Tesco.

Target back tracks on IT outsourcing

Updating a supply chain built for an older era is challenging enough. But McNamara is also reversing course, bringing in-house the 65 percent of technology capabilities that had been outsourced to U.S. and Indian vendors, which deployed commercial software on behalf of the retailer.


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