We've plenty of ideas in the world outside. Therefore, it is necessary to work with startups, bring those ideas and see to it that they fit inside Wells Fargo and create a better customer experience.
What three innovative things according to you will become the new normal in the banking sector?
First, there will be a lot less physical caches to do carry out transactions. The idea of more mobile payments or wallets will happen. Second, biometrics like veins in the eyeballs, fingerprints, etc., in authentication, speech recognition and voice assistant for secure banking experience will be used a lot. Finally, leveraging data and using analytics in a way to better and simplify customer experience will be predominant.
Source: Computerworld India
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