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Splunk enables seamless operations for Edenred Singapore

Anuradha Shukla | Dec. 17, 2015
Delivers real-time, proactive system monitoring to prepaid corporate services provider.

Splunk has enabled seamless operations across 11 countries for Edenred Singapore.

The company has delivered real-time, proactive system monitoring to the company that now has end-to-end visibility into business processes.

Edenred Singapore was searching for a real-time, proactive systems monitoring solution that could give the company full operational visibility into data across multiple platforms.

It decided to deploy Splunk Enterprise, which resulted in several benefits including increased operational efficiencies and enhanced employee productivity.

"The Splunk platform enabled us to put 11 countries' IT operations into a single view and monitor them with simple clicks on screen-easy, efficient and in-depth, with everything we need for managing 120 plus applications and fulfilling every single wish of our business users. It gives us true value for our money," said Jerome Bonnet, CIO - Asia Pacific and Middle East, Edenred Singapore.

Complete visibility
Edenred Singapore can now easily correlate data from different applications for complete visibility into its distributed infrastructure.

Prior to the deployment, Edenred's application teams had to call up the data centre team to ask for data or log extraction from the servers and analyse figures manually. Now the logs are available on the Splunk platform and users can retrieve the data in seconds in self-service mode.

Similarly, business users were previously unable to extract the current day's IIS logs. Thanks to the deployment, the team is now able to see real-time data in a Splunk dashboard and finish the analysis in seconds.

The Splunk platform has radically facilitated the process of monitoring Edenred's 120 plus applications due to which troubleshooting is now a simple drag-and-drop action on an intuitive graphical interface.

Moreover, the proactive, real-time analysis offer by the Splunk platform has enabled Edenred to spot transaction errors and resolve customers' problems immediately. 

 

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