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Sky overhauls contact centers with Citrix to serve 11.5 million customers

Antony Savvas | Nov. 3, 2014
Sky already uses Citrix to support its outsourced UK and international contact centres.

And deploying devices with very low power usage has significantly decreased Sky's carbon footprint. The company is expecting lower air-conditioning costs as a result of using thin client technology with lightweight, air-cooled devices. At the back-end too, Sky is reducing carbon costs with a "very efficient" high-density virtual server infrastructure.

Sky is now also considering Citrix technologies to enable a bring your own device policy for information workers across the wider Sky business.

 

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