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Singaporeans willing to switch doctors to gain access to EMR: Accenture survey

Jack Loo | Oct. 22, 2013
Study results indicate a growing trend of self-care among consumers

Singapore patients are willing to switch doctors in order to gain online access to their own data on electronic medical records (EMR), according to an Accenture report.

The report, Accenture Consumer Health Survey, 2013, had 1,001 Singapore respondents and was held in July earlier this year. The Singapore responses were part of a global survey that assessed consumer perceptions of medical providers' electronic capabilities across nine countries. Sixty-one percent of the answers from Singapore indicate an interest to switch doctors to gain online access to their own EMR.

"This growing trend of self-care among consumers is evolving the role of healthcare technology and empowering greater shared decision-making among patients and doctors", said Corissa G Leung, Accenture's managing director for the ASEAN Health Industry. "Just as patients can self-manage most other aspects of their lives, when consumers are part of the healthcare process, it can increase their understanding of conditions and serve as a differentiator for clinical care".

In Singapore, nearly all consumers (96 percent) say they should have at least some access to their electronic medical records, with roughly three out of four (73 percent) surveyed saying they believe they should have full access.

The report also revealed that Singapore consumers feel it is important for their physicians to offer the following electronic capabilities:

  • Making appointments and cancellations online (88 percent)
  • Receiving electronic reminders from their medical providers (87 percent)
  • Communicating with physicians via secure email (73 percent)
  • Requesting prescription refills (72 percent)

When asked if their doctors offer these services, more than half of Singapore consumers say they can receive electronic reminders (58 percent) and book appointments online (55 percent), which compares to 26 percent and 37 percent, respectively, among consumers across the nine countries surveyed.


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