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Singapore can win with collaboration technology

Anuradha Shukla | Feb. 29, 2016
Can improve its competitive position, says Dimension Data survey.

Organisations in Singapore should leverage collaboration technology to improve their competitive position, according to a new research by Dimension Data.

The company's 2016 Connected Enterprise Report indicates that 70% of organisations polled in Singapore have a defined collaboration strategy. About half of these organisations have a strategic variance by business unit.

Organisations in Singapore use collaboration technologies mostly to support regional operations and engaging with employees, partners and customers across the region.  

"Apart from improving employee productivity and teamwork, the research indicates that globally, more organisations are turning to collaboration to drive new revenue and sales," said Nagi Kasinadhuni, general manager - Communications at Dimension Data Asia Pacific.

Emphasis on productivity enhancement

Singapore organisations emphasise on productivity enhancement and give lesser emphasis to improve revenue and sales and accelerating decision making.About 32% of these organisations place improving productivity as the top-most goal.

70% of organisations in Singapore believe that consumer grade collaboration tools better meet their needs, with 53% of organisations in Singapore using consumer grade tools despite these being turned down by IT.

Employees from organisations surveyed in Singapore also tend to be more office based. 33% of the respondent said that they have never worked outside their offices.

"Enterprises have had varying degrees of success when it comes to the improvements that the use of collaboration technology was intended to provide," said Brian Riggs, principal analyst - Enterprise Services at research firm, Ovum. "They've become adept at improving teamwork and productivity, partly because they can work directly with employees to make this happen. But leveraging collaboration to improve competitiveness or streamline business processes can be a lot more complicated. It involves larger changes to how the company does business, and its role within its industry. These changes can take significant time and effort to achieve."


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