Tata Consultancy Services (TCS) and Singapore Airlines (SIA) have introduced TCS CrewCollab Solution, a tablet-based mobile application for cabin crew to deliver more personalised customer service and to automate and streamline in-flight processes for cabin crew.
According to a statement by the IT services company, the application has been jointly developed through a collaboration project.
SIA is the launch customer for TCS CrewCollab Solution and its cabin crew are now using it on board. Crew can view information which traditionally has been in paper format, such as customer service lists, flight information and crew lists, digitally via tablets during flights.
In addition, SIA's cabin crew will also be able to create digital voyage reports for each flight and enhance the efficiency and effectiveness of follow-up items across the many functional areas of the airline. Additionally, crew will be able to use the application to access digital versions of key documents such as safety manuals, service procedures manuals, catering information, crew memos or alerts and crew-to-crew handover notes, TCS said in a statement.
"The application is vital to how we will continue to improve our operations and enhance our customer servicing on board," said Singapore Airlines' Senior Vice President Cabin Crew, Marvin Tan. "We look forward to developing the application further in partnership with TCS, to enable our crew to offer a more personalised customer experience and meet our customers' evolving travel needs."
"Digital forces like mobile, social and big data analytics are creating tremendous possibilities for businesses globally. TCS CrewCollab Solution harnesses these digital forces in the hands of airline crew to deliver enriched customer experience," said S Sukanya, VP and Global Head, Travel Transportation and Hospitality Unit, TCS.
TCS CrewCollab Solution is available from TCS to airlines worldwide, TCS said in its statement.
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