SG Enable, a Singaporean agency assisting persons with disabilities, has selected That's IT Technologies' ITCC (IT Care Center) to manage its enterprise IT unit's service.
ITCC's service module implemented at SG Enable includes service desk and self-service portal.
It measures and operates the IT unit's services by special tools, automates the various processes, provides users with self-service tools, and is equipped with advanced analysis tools.
End-users can leverage ITCC's self-service portal to open service requests and track them, view various messages of the IT unit, and use self-services such as installations, user manuals and others.
"We are proud that such a meaningful organisation in Singapore decided to choose our system to ensure optimal service of its corporate IT unit," said Rani Fuchs, CEO of That's IT Group. "The Singapore agency does vital work in providing assistance to persons with disabilities throughout Singapore, and its IT systems are a critical factor in ensuring the service and providing accurate and timely information to persons with disabilities."
Optimal utilisation of resources
ITCC's service module automatically routes service calls and different tasks to enable optimal utilisation of enterprise resources in accordance with the rules.
As the system measures the actual level of customer service provided to the IT client and identifies bottlenecks in the service process, the staff has access to tools for improving service level.
This module is part of ITCC's overall capabilities in the field of management and operation of enterprise IT units.
It was sold to SG Enable through Athena Dynamics, That's IT's distributor in Singapore and the Asia Pacific region.
"As part of our efforts to help the disabled population in Singapore, we are working hard to improve employment possibilities and integration into society, including through appropriate training, contacting potential employers, creating new models of supported employment, running day care centers, as well as running a special village assisting persons with disabilities," said Vishal Gurung, Manager of Infocomm Technology, SG Enable.
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